Data Protection Rights and Complaints Procedure

This procedure explains how to exercise your rights in relation to personal information held by TD & Partners Global, and how to make a complaint about how we handle that information. It is designed to be simple to use and accessible to all individuals.

Depending on your jurisdiction, you may have the right to access your information, correct it, delete it, restrict its processing, object to processing, withdraw consent, request data portability, complain about data handling, or ask a general privacy question. We will explain which rights apply to your situation when you contact us.

You can make a request through our online Privacy Request form, by email, or by post. You do not have to use a particular form, but using the form helps us respond more quickly. You will be asked to confirm your identity so we can locate your information and protect the security of others.

To help us handle your request, please provide your full name, email, country, your relationship to TD & Partners Global, the type of request, a description of what you need, any relevant dates, and your preferred response method. You may optionally upload a supporting document. We will only use this information to verify your identity and process your request.

We aim to acknowledge complaints within 30 days and to respond without undue delay, while preserving any other applicable statutory rights and timelines. Where a request is complex or numerous, we may take longer, in which case we will inform you of the reason and the expected timeframe within the applicable period.

To protect your information, we verify identity before providing access to personal data or making changes. We may ask for additional information reasonably required to confirm your identity. We will not use identity-verification information for any other purpose.

We may need to limit or refuse a request where it is manifestly unfounded, excessive, or would adversely affect the rights of others, or where an exemption applies. Where we do so, we will explain the reasons and inform you of your right to complain to a supervisory authority.

If you are unhappy with how we have handled your information, please contact us first so we can investigate. You can submit a complaint through our Privacy Request form or by writing to our privacy contact. We will acknowledge your complaint within 30 days and aim to resolve it without undue delay.

If you remain dissatisfied, you have the right to complain to the relevant supervisory authority. In the United Kingdom this is the Information Commissioner’s Office; in Zimbabwe the relevant authority is POTRAZ. We will provide you with reasonable information to help you exercise this right.

Information you provide through this procedure is treated as confidential and is accessible only to authorised internal users responsible for handling privacy requests and complaints. Supporting documents are not made public.

We review this procedure regularly to ensure it remains clear, proportionate and compliant. The effective date and version are shown on the policy page.